Frequently Asked Questions
1. What materials are used in PASOIRÈ jewellery?
Each unique jewellery piece is expertly handcrafted using premium-quality, 100% ethically sourced diamonds, gemstones and metals. Each piece is designed for both timeless beauty, elegance and durability.
2. Are your diamonds certified?
Yes. Many of our centre stones are independently certified by trusted authorities such as the IGI (International Gemological Institute) or GIA (Gemological Institute of America). Look out for certification details on each product page.
3. How long will my order take to arrive?
All of our unique jewellery pieces are handcrafted and delivered within 1–4 weeks. You'll receive tracking details as soon as your piece is ready to ship. Customised, made-to-order pieces can take up to 6 weeks.
4. What do I get when I buy PASOIRÈ?
Every PASOIRÈ piece arrives in signature luxury packaging, at no extra cost - crafted to reflect the elegance of what’s inside.
You'll receive:
Signature PASOIRÈ luxury packaging - timeless, elegant, and gift-ready
A beautifully branded PASOIRÈ gift bag for the perfect presentation
Lifetime Guarantee & 60-day Worry-Free Returns
Whether you're gifting or indulging, the unboxing is an experience in itself.
5. Do you offer free shipping?
Yes, we offer free tracked, signed, insured, secure shipping on all UK orders.
6. What is your return policy?
We accept returns and exchanges within 60 days of delivery for unworn, non-customised items. Unfortunately, Made-to-order or custom items are not eligible for return.
7. Is there a warranty?
Absolutely. All PASOIRÈ pieces come with a Lifetime Manufacturing Guarantee. If any issue arises due to craftsmanship, we’ll repair or replace it at no cost.
8. Is PASOIRÈ jewellery ethical and sustainable?
Yes. We are deeply committed to responsible sourcing. All our diamonds and gemstones are conflict-free, and lab-grown to reduce environmental impact.
9. Do you offer customisation or bespoke designs?
Yes! We can help bring your vision to life. Please contact us for custom design consultations and bespoke creations.
10. Who are PASOIRÈ?
PASOIRÈ is a British-born fine jewellery house dedicated to timeless elegance and meaningful moments.
Inspired by the artistry of Milan, the grace of Paris, and the romance of London, we craft modern heirlooms using lab-grown diamonds, solid gold, and ethical sourcing practices.
Our mission is simple: Luxury without compromise.
11. Why choose PASOIRÈ?
We’re not like other jewellers, here’s why:
Ethical Luxury: All our diamonds are high-grade, conflict-free, and many are IGI or GIA certified
Exceptional Value: High-grade quality without traditional markups
Lifetime Guarantee: We stand by our craftsmanship
Elegant Packaging: Always included, always complimentary
Trusted by Customers: Thousands of 5-star reviews from across the UK
When you shop PASOIRÈ, you're investing in captivating elegance, umatched quality, and timeless design.
